DO YOU SHIP INTERNATIONALLY?
I sure do! You’ll see that option at checkout.
SQUARE TAGS - HOLE PLACEMENT
Square tags can get holes punched on either the side, to hang like a square, or at the corner to hang like a diamond. Please let me know your preference, otherwise I will pick best placement per the design and name :)
WHAT SIZE TAG IS BEST FOR MY DOG?
1” tags fit names with 6 characters or less best. These are best suited for smaller dogs 40 lbs and under or so.
1.25” tags fit names with 10 characters or less best. These are also better suited for dogs over 40/50 lbs.
If your dog has two names, consider the design choice as it will need 2 lines of text, so choose a simpler design.
Collar slide tags are the safest and most secure tag available. They slide directly onto your dogs collar, and I have never seen or heard of one getting lost or caught on anything. They also are noise free, and can take more design than a traditional tag. These are my personal favorites & what I use on my dogs.
HEY, WHERE‘S MY ORDER?
My production time frame is typically several weeks to create your tag, depending on the order load. It then can take anywhere from a few days to several weeks in the mail for your tag to be delivered. Once the tag is out of my possession, it is your responsibility to use the provided tracking number to trace it. Please triple check that the address you entered it correct. If your tag is MIA, please do contact me, I want to make sure you get what you ordered!
HOW DO I CARE FOR MY TAG?
Please see the care and cleaning tips here: CARE TIPS
I CHANGED MY MIND, CAN I GET A REFUND?
As a small business, I use the profits to reinvest in my company. Running a small business takes money, and making things requires supplies that I have to pay for. As such, I ask you to consider your purchase carefully before making it because I cannot do returns. If you placed your order, within a few hours, I can cancel it though.
I PUT IN THE WRONG ADDRESS AND MY PACKAGE NEVER CAME.
I send your order to the address you’ve provided us with. Unless you e-mail me and ask us to send it elsewhere, I cannot be held responsible for lost orders. Please carefully enter your address and double check it before purchasing; if you notice a mistake get in touch asap or your order will be sent to the address you typed in.
THE PHONE NUMBER IS STAMPED WRONG ON MY TAG.
Please triple check what you enter for details, across the site. I am not responsible for incorrect information being entered. If the mistake was on me, I will make you a new tag right away!
CAN YOU MAKE ME A CUSTOM DESIGN?
I can absolutely make customs! I have a big variety of stamps to choose from, if you see stamps you love but they’re not listed as an option for checkout, please use the “custom” listing, and in the personalization tab when prompted, under “notes” please let me know what stamps / design you are hoping for. I will do my best to create your vision! If you are interested in a stamp or design that I do not have in my collection, please message me to see if the stamp is something that can be ordered. This costs generally around an extra $10 per stamp to do. Send me a message to go this route.
MY DOG LOST THEIR TAG, CAN I GET A REPLACEMENT?
I cannot make new or replacement tags.